HHiring Reality
← Housecall Pro

Customer Success Onboarding Specialist

Housecall Pro
Location
United States
Posted
16 days ago
Department
Customer Success
Salary
$20.31-$28.21
What they actually want (must-haves)
  • 1-3+ years experience in full-time customer success, implementation or sales
  • Bachelor's degree or equivalent experience in a related field
  • Proven success in developing relationships with new customers and exceeding success metrics
  • Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
Nice to have
  • Self-starter with motivation and drive
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Prompt attention to detail
  • Strong time management and organizational skills
What the job really is

As a Customer Success Onboarding Specialist at Housecall Pro, you will ensure a seamless onboarding experience for new service professionals (Pros) joining the platform. Your role involves coordinating onboarding processes, addressing customer inquiries, and fostering relationships to help Pros quickly realize the value of the service. You will also collaborate with various teams to support customer success and drive product adoption.

Benefits
  • Generous benefits program including medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off
  • Monthly tech reimbursements
  • Employee assistance program
  • Paid parental leave
Things to weigh
  • No specific salary listed beyond the hourly range of $20.31-$28.21
  • Role involves significant customer interaction and problem-solving in a fast-paced environment
  • Expectations for proactive engagement and relationship building may require strong interpersonal skills
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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