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Client Care Advisor

Honor
Location
San Antonio, Texas, United States
Posted
25 days ago
Department
Owned & Operated
Salary
$72,000–$80,000
What they actually want (must-haves)
  • 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
  • Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
  • Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
  • Experience owning measurable client outcomes
  • Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
  • Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
Nice to have
  • Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field.
What the job really is

The Client Care Advisor at Honor Technology plays a vital role in assisting families with selecting appropriate care for their loved ones. This position involves conducting consultations, coordinating care, and managing relationships to ensure a smooth onboarding process and ongoing client satisfaction. The role requires significant fieldwork, including in-person meetings and adaptability to client needs, while also focusing on metrics such as consult-to-start conversion and client retention.

Benefits
  • Annual on-target earnings of $72,000–$80,000, with 20% tied to uncapped monthly commission.
Things to weigh
  • Significant travel required (~75% of the time) within Bexar County.
  • Role involves navigating sensitive family dynamics and urgent needs, including occasional after-hours situations.
Job score3.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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