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Client Care Advisor

Honor
Location
Chicago, Illinois, United States
Posted
1 month ago
Department
Owned & Operated
Salary
$80,000–$88,000
What they actually want (must-haves)
  • 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
  • Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
  • Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
  • Experience owning measurable client outcomes
  • Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
  • Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
Nice to have
  • Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field.
What the job really is

The Client Care Advisor at Honor Technology is responsible for guiding families in selecting appropriate care for their loved ones, combining consultative sales with care coordination and relationship management. This role involves conducting consultations, creating care plans, and ensuring a smooth onboarding experience, while also maintaining ongoing engagement with clients. The position requires significant fieldwork, including in-person visits and reassessments, while collaborating with various teams to ensure high-quality service delivery.

Benefits
  • Annual on-target earnings of $80,000–$88,000, with 20% tied to uncapped monthly commission.
Things to weigh
  • Significant travel required (~75%) across Chicago, including evenings and weekends as needed.
  • Role involves navigating sensitive family dynamics and urgent needs, which may be emotionally challenging.
Job score3.6/5
Benefits1/5
Freshness3/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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