HHiring Reality
← Hologram

Solutions Engineer II

Hologram
Location
United States
Posted
19 days ago
Department
Customer Solutions Engineering
Salary
$135,000 - $150,000
What they actually want (must-haves)
  • 5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer, or Technical Consultant)
  • Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
  • Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
  • A track record of building automations or integrations against real operational workflows
  • Experience applying AI tooling to real support, onboarding, or operational workflows
  • Strong written and verbal communication skills
Nice to have
  • Familiarity with Salesforce or a comparable CRM, and how record hygiene affects downstream reporting
What the job really is

As a Solutions Engineer II at Hologram, you will manage customer relationships post-sale, focusing on onboarding and troubleshooting connectivity issues for IoT devices. Your role involves diagnosing problems across SIM, device, and network levels, leading automation initiatives, and advocating for customer needs within the company. You will also be responsible for improving internal tooling and documentation to enhance the customer experience.

Benefits
  • Competitive compensation with equity
  • Flexible health coverage (up to 100% employee, 95% dependents)
  • Unlimited PTO with 2 weeks mandatory
  • Monthly mental health days
  • 14 weeks paid parental leave
  • $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend
Things to weigh
  • No specific mention of the tech stack used beyond general protocols and languages
  • Role involves significant customer interaction, which may not suit all technical professionals
  • Automation responsibilities may require a proactive approach to identifying processes to improve
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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