As a Merchant Care Associate On the Ground at Hive, you will serve as the primary contact for merchants' operational issues at the fulfillment center in Casei Gerola. Your day-to-day responsibilities include resolving on-site issues, managing support tickets, collaborating with logistics teams, and improving Merchant Care processes. You will also represent merchants in discussions with cross-functional teams and utilize various tools for data-driven decision-making.
See how your résumé matches this role — and tailor it from what actually gets interviews.