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Special Operations Manager UK

Hive
Location
Stoke-on-Trent, England, United Kingdom
Posted
13 days ago
Department
Fulfilment Operations
What they actually want (must-haves)
  • 3 to 5 years of experience in fulfilment, warehousing, logistics, supply chain or a fast growing startup
  • Experience managing an operational relationship with a 3PL or external partner
  • Strong analytical skills to pull data and drive performance conversations
  • Understanding of contracts, SLAs, and cost drivers
  • Excellent communication skills and fluency in English
  • Ability to manage conflicting priorities and switch context quickly
Nice to have
  • Experience working with a diverse, multicultural workforce
  • Fluency in additional languages
What the job really is

As the Special Operations Manager UK at Hive, you will oversee the performance of the Stoke-on-Trent fulfilment centre, ensuring operational excellence for merchants. Your role involves managing the relationship with the 3PL partner, driving productivity, conducting performance reviews, and implementing improvement initiatives. You'll be actively present on the warehouse floor, working closely with various teams to translate merchant needs into operational success while maintaining high standards of service and satisfaction.

Benefits
  • 30 vacation days a year
  • Paid 20-day sabbatical every three years
  • Market-competitive salary
  • Equity incentive plan for all full-time team members
  • MacBook or laptop of choice plus accessories
  • €46/month productivity budget
Things to weigh
  • No specific mention of remote work options, role is onsite
  • High level of responsibility with direct impact on merchant satisfaction
  • Potentially high-pressure environment due to performance accountability
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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