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Customer Success Engineer

Hightouch
Location
Vancouver, British Columbia, Canada
Posted
11 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years in a customer-facing role
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn
  • Strong discovery and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment
What the job really is

As a Customer Success Engineer at Hightouch, you will engage directly with users to maximize their value from the platform, utilizing various communication channels like Intercom, Slack, phone, and email. The role involves technical tasks such as reading API documentation and understanding SaaS tools, while also requiring collaboration with multiple teams across the organization. You will need to be adaptable and proactive, contributing to customer success and internal initiatives as the company continues to grow.

Benefits
  • Salary range of 90,000-115,000 CAD per year
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window
Things to weigh
  • Role requires participation in an on-call rotation for customer support
  • Position involves wearing many hats in a startup environment
  • No specific technical skills required, but a willingness to learn SQL is necessary
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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