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Customer Success Engineer

Hightouch
Location
Toronto, Ontario, Canada
Posted
11 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years in a customer-facing role
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn the basics and a few more advanced topics
  • Strong discovery and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment
What the job really is

As a Customer Success Engineer at Hightouch, you will engage directly with users to help them maximize the value of the platform through various communication channels such as Intercom, Slack, phone, and email. The role involves a technical understanding of API documentation and SaaS tools, while collaborating closely with teams across the organization to enhance customer experiences. You will also participate in an on-call rotation to support customer needs and address critical issues.

Benefits
  • Salary range of 90,000-115,000 CAD per year
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window
Things to weigh
  • Role requires strong organizational skills and multitasking ability
  • Position involves working in a startup environment, which may include ambiguity and wearing many hats
  • Participation in an on-call rotation for customer support may be required
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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