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Manager, Technical Account Management

Hightouch
Location
San Francisco
Posted
17 days ago
Department
Customer Success
Salary
$230,000 - $260,000
What they actually want (must-haves)
  • 3-5 years of people management experience, preferably leading technical customer-facing teams
  • 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
  • Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
  • Experience with customer success methodologies, metrics, and best practices
  • Exceptional communication and presentation skills with ability to influence at all organizational levels
  • Strong analytical and problem-solving abilities with a data-driven approach to decision making
Nice to have
  • Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
  • Background in Customer Data Platforms (CDPs), marketing technology, or data activation
  • Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
  • Track record of driving customer expansion and reducing churn in enterprise accounts
What the job really is

In this role, you will lead a team of Technical Architects, focusing on enhancing customer success for Hightouch's largest Enterprise clients. Your responsibilities include building and mentoring your team, driving retention and expansion strategies, and maintaining technical excellence while collaborating with various departments. You'll also handle complex technical escalations and ensure that customer engagements are consistently high-quality.

Benefits
  • Salary range of $230,000 - $260,000 USD per year
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10 year post-termination exercise window
  • Location independent in accordance with a remote-first policy
Things to weigh
  • The role involves a significant amount of people management and technical expertise, which may require a balance of both skill sets.
  • The salary range is specified, but the variable component (80/20 split) may impact overall earnings depending on performance.
  • The position supports the West Coast team, which may imply specific working hours or collaboration expectations with that region.
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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