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Customer Success Engineer

Hightouch
Location
New York City, New York
Posted
24 days ago
Department
Customer Success
Salary
$85,000-$110,000
What they actually want (must-haves)
  • 2+ years in a customer-facing role
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn
  • Strong discovery and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment
What the job really is

As a Customer Success Engineer at Hightouch, you will engage directly with users to maximize their value from the platform, addressing inquiries through various communication channels. The role involves a technical understanding of APIs and SaaS tools, and requires collaboration across multiple teams within the organization. You will also participate in an on-call rotation to support customer needs and ensure service continuity.

Benefits
  • Salary range of $85,000-$110,000 per year
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window
Things to weigh
  • The role requires a technical understanding but does not necessarily need prior technical experience.
  • The job involves a significant amount of customer interaction and multitasking in a startup environment, which may lead to ambiguity.
  • No specific mention of formal training or onboarding processes for technical skills, which may require self-learning.
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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