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Deliverability Specialist

Hightouch
Location
Europe
Posted
26 days ago
Department
Customer Success
What they actually want (must-haves)
  • 8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline
  • Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC)
  • Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions
  • Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations
  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
  • Ability to manage multiple customer situations at once, prioritizing based on urgency and impact
What the job really is

The Deliverability Specialist at Hightouch is responsible for guiding teams and customers through email deliverability challenges, including managing migrations and building relationships with ISPs. The role involves conducting performance analyses, providing strategic recommendations for improvement, and collaborating with product and engineering teams to enhance customer success. This position is crucial for establishing and scaling deliverability practices within the company.

Things to weigh
  • No salary listed
  • Role involves building and scaling practices, which may require a high level of initiative and independence
  • The position is described as foundational, indicating potential for growth but also uncertainty in established processes
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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