Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at Highnote, you will manage a portfolio of existing customers, ensuring their success and driving mutual growth. Your responsibilities include coordinating implementation and support across various teams, optimizing customer portfolios for revenue retention, and proactively identifying expansion opportunities. You will also serve as an expert on your customers' businesses, helping to connect their goals with Highnote's payment solutions.

• Flexible Paid Time Off
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement

• No specific mention of remote work options outside of hybrid model
• Fast-paced startup environment may involve ambiguity
• High emphasis on in-person presence for candidates in San Francisco