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Customer Success Manager II

HG Insights
Location
Pune, Maharashtra, India
Posted
6 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3-5 years of experience in Customer Success, Account Management, SaaS, or a related customer-facing role
  • Proven experience managing a portfolio of B2B technology/SaaS customers
  • Demonstrated experience with customer activation, adoption, retention, and expansion
  • Strong understanding of revenue ownership and commercial metrics, including ARR, renewals, expansion, churn, and forecasting
  • Experience working with technology, data, MarTech, RevTech, or adjacent SaaS products
  • Excellent communication and stakeholder-management skills
Nice to have
  • Strong understanding and curiosity around AI, GenAI, MCPs, and emerging technology
  • Highly process-driven with strong attention to detail and operational discipline
  • A self-starter who can operate independently and proactively identify what needs to be done
  • Strong analytical and problem-solving skills, with the ability to translate customer data into actionable recommendations
  • Comfortable working cross-functionally with Sales, Product, Marketing, Support, and Operations
What the job really is

As a Customer Success Manager II at HG Insights, you will manage the end-to-end customer journey for a portfolio of strategic accounts, focusing on customer activation, adoption, retention, and expansion. Your role involves developing customer success plans, identifying risks and opportunities, and collaborating with various stakeholders to drive meaningful outcomes for customers. You will also contribute to improving customer management processes and serve as a resource for newer team members.

Benefits
  • Comprehensive healthcare coverage for employees and their families
  • Monthly wellness reimbursement
  • Access to professional mental health coaching
  • 401(k) with up to 5% company matching for US employees
  • Pension scheme for UK employees
  • Stock options for all employees
Things to weigh
  • No salary listed
  • Fast-paced environment may require adaptability
  • Role involves managing multiple stakeholders and processes, which can be complex
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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