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← Hello Heart

Associate Director, Client Success

Hello Heart
Location
Remote US
Posted
1 month ago
Department
Client Success
Salary
$160,000-$195,000
What they actually want (must-haves)
  • 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
  • Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
  • Strong experience engaging, advising, and influencing C-level health care stakeholders
  • Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
  • Strong strategic thinking, account planning, revenue ownership, and business review capabilities
  • Excellent communication, negotiation, executive presence, and stakeholder management skills
Nice to have
  • Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred
  • Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
What the job really is

The Associate Director, Client Success at Hello Heart will lead relationships with public sector healthcare clients, focusing on driving retention, revenue growth, and adoption of their AI-driven heart health platform. This role involves strategic account management, engaging with executive stakeholders, and collaborating cross-functionally to ensure client success and meaningful outcomes.

Benefits
  • The US base salary range for this full-time position is $160,000-$195,000
  • Positive, diverse, and supportive culture
Things to weigh
  • Travel up to 40% to support client engagement and strategic account growth
  • No mention of equity or additional benefits beyond salary
  • Role involves navigating complex accounts and influencing senior stakeholders, which may require significant interpersonal skills
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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