IT Manager, Customer Care

As an IT Manager for Customer Care at HelloConnect, you will manage and optimize technologies that enhance customer service operations. Your responsibilities include overseeing telephony systems, providing technical leadership, managing incidents and user access, ensuring security compliance, and implementing AI and automation solutions. You will collaborate with various stakeholders to drive improvements and maintain operational readiness in a 24/7 environment.

• Competitive Compensation with Long Service Benefits (anniversary bonus).
• Wellness & Perks including mental health support, HMO medical coverage, generous leave benefits, and life insurance.
• Growth Opportunities with an annual learning & development budget and access to the 360 Learning platform.
• Dynamic Environment in a rapidly growing global Business Process Outsourcing company.
• Work-Life Balance with a supportive environment prioritizing well-being and personal time.

• No specific salary listed in the posting.
• The role requires a strong commitment to learning new technologies, particularly Genesys Cloud CX for those without prior experience.
• The job involves managing a variety of technologies and platforms, which may require adaptability and continuous improvement efforts.