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← HelloFresh

Senior Analyst - CX Automation Intelligence & Insights

HelloFresh
Location
New York, NY, United States; Newark, NJ, United States
Posted
13 days ago
Department
Customer Care
What they actually want (must-haves)
  • Advanced proficiency in Python and SQL
  • Experience with next-gen agentic workflow stacks (e.g., Claude Code, Cursor)
  • Proven track record of designing, implementing, and maintaining high-visibility BI solutions and dashboards
  • Excellent communication and stakeholder management skills
What the job really is

As a Senior Data Analyst at HelloFresh, you will lead the data strategy for automation and chatbot analytics within the Global Customer Experience team. Your role involves monitoring user intents, conducting deep analyses of chat transcripts, optimizing reporting environments, and collaborating with cross-functional teams to translate complex data into actionable insights. You will also be responsible for delivering key business reporting mechanisms and dashboards to support executive decision-making.

Benefits
  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
  • $0 monthly premium and other flexible health plans
  • Amazing discounts, including up to 85% off HelloFresh subscription
  • Emergency child and adult care services
  • Snacks & monthly catered lunches
Things to weigh
  • No specific mention of remote work flexibility beyond hybrid role
  • Pay range is provided but may not reflect all compensation aspects
  • Role involves high visibility and influence, which may lead to significant pressure
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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