HHiring Reality
← Heartflow

Customer Success Manager

Heartflow
Location
London, England, United Kingdom
Posted
17 days ago
Department
Customer Support
What they actually want (must-haves)
  • Bachelor's degree or equivalent experience in medical imaging, radiography, healthcare sciences, engineering, or a related field.
  • 5+ years of relevant clinical, technical, or customer-facing experience in cardiac CT / CCTA imaging, or equivalent advanced experience.
  • Demonstrated experience in clinical applications, implementation, customer success, or healthcare technology support, including ownership of complex or high-stakes accounts.
  • Strong understanding of hospital workflows and healthcare technology implementation, including multi-stakeholder environments.
  • Proven project management experience, with the ability to manage multiple concurrent, complex projects.
  • Experience interpreting operational metrics and customer analytics to inform decisions.
Nice to have
  • Radiographer or clinical imaging background.
  • Familiarity with healthcare IT systems including PACS and EMR environments.
  • Experience delivering customer education programs, train-the-trainer initiatives, or clinical training at scale.
  • Experience working across multiple CT scanner platforms and healthcare systems.
  • Prior experience in SaaS, digital health, or AI-enabled healthcare technologies.
What the job really is

The Customer Success Manager at Heartflow is responsible for the implementation, adoption, and optimization of Heartflow's AI-driven cardiac solutions across key customer accounts in EMEA. This role involves leading complex projects, providing clinical expertise, and ensuring successful integration of Heartflow workflows into hospital processes. The position requires strong communication skills and the ability to operate autonomously while collaborating with various stakeholders.

Benefits
  • Base salary compensation range of £60,000 - £70,000 per year.
  • Eligible for commission-based earnings.
Things to weigh
  • The role is highly customer-facing and requires strong clinical credibility and communication skills.
  • The position involves significant travel (30-40%) across the UK and EMEA.
  • No specific mention of remote work flexibility or work-life balance considerations.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Heartflow?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →