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← HealthJoy

IT Support Specialist (Hybrid / Dnipro)

HealthJoy
Location
Dnipro, Ukraine
Posted
1 month ago
Department
IT / Security
What they actually want (must-haves)
  • 6+ months of experience in Technical Support
  • At least B1+ level of English proficiency
  • Familiarity with troubleshooting OS Windows/Mac and SaaS applications
  • Basic Network Troubleshooting knowledge
  • Strong problem-solving skills and resourcefulness
  • Excellent communication skills both written and verbal
Nice to have
  • Ability to work with hardware vendors and service centers
  • Willingness to learn new skills in IT Support and Remote First technical environments
What the job really is

The IT Support Specialist role at HealthJoy involves providing technical support to new and existing employees, both onsite and remotely. Responsibilities include imaging and deploying IT equipment, maintaining inventory, managing support tickets, and performing onsite maintenance of IT equipment. The position requires proactive problem-solving and collaboration with team members to enhance support operations.

Benefits
  • Fully covered corporate taxi for office days
  • Flexible Paid Time Off Programs
  • Company-sponsored English classes
  • Corporate learning platform 'Udemy Business' for professional development
  • 100% health insurance coverage for teammates
  • Mental Health Support Program
Things to weigh
  • Hybrid work model requires at least 2 days in the office per week
  • No salary listed in the posting
  • Role involves handling tickets which may lead to high workload during peak times
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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