The Medical Information Contact Center Associate (MICC) at Harrow serves as the first point of contact for medical inquiries, adverse event reports, and product quality complaints related to ophthalmic products. Daily responsibilities include responding to calls and emails, documenting inquiries, coordinating product replacements, and maintaining compliance with quality assurance and pharmacovigilance standards. The role requires effective communication and collaboration with various teams to ensure accurate and timely case resolution.
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