HHiring Reality
← HALA

SAMA Customer Care Specialist

HALA
Location
Riyadh, Riyadh, Saudi Arabia
Posted
12 days ago
Department
Customer Experience - HALA Payments
What they actually want (must-haves)
  • Bachelor degree in business or equivalent field
  • 2-4 years of experience in a similar role
  • Proven experience in the Financial Sector
  • Previous experience with Call center as a Supervisor
  • Advanced in Microsoft Office Tools
  • Fluent in English and Arabic
What the job really is

The SAMA Customer Care Specialist at HALA will focus on building relationships with SAMA representatives, ensuring customer satisfaction, and handling complaints effectively. The role involves maintaining call center KPIs and providing accurate information while following established communication procedures. The position requires a proactive approach to problem-solving and a commitment to customer service excellence.

Benefits
  • Highly competitive compensation packages including potential for shares
  • Regular training and an annual learning stipend
  • Flexible work setups (remote, in-office, hybrid)
  • Inclusive and diverse culture that encourages innovation
  • Autonomy and mentoring opportunities
Things to weigh
  • No specific salary information provided
  • The role requires advanced proficiency in multiple competencies
  • Experience in a call center environment is mandatory
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to HALA?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →