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Customer Experience Engineer, L1

HackerRank Careers
Location
Hybrid in Bangalore, India
Posted
24 days ago
Department
Go To Market
What they actually want (must-haves)
  • Recent graduate or early-career engineer with up to 3 years of relevant experience
  • Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language
  • Familiarity with REST APIs, HTTP, web applications, and how software systems communicate
  • Working knowledge of SQL and an interest in using data to investigate and validate behavior
  • Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers
  • Open to rotational shifts and occasional on-call coverage across a global customer base
Nice to have
  • Built a project, script, bot, or automation that solved a real problem
  • Worked with logs, observability tools, cloud platforms, SSO/SAML/OAuth, or third-party integrations
  • Used AI coding tools such as Claude, Cursor, Copilot, or similar and can explain how you validated their output
  • Contributed to an open-source project, hackathon, internship, or production codebase
What the job really is

As a Customer Experience Engineer Level 1 at HackerRank, you will investigate and resolve technical issues related to the platform, APIs, and customer workflows. This role involves debugging, communicating with customers and internal teams, and contributing to product improvements. You will work closely with more experienced engineers and participate in rotational shifts to support global customer needs.

Things to weigh
  • Role involves rotational shifts and occasional on-call coverage, which may include evenings or weekends
  • The position is designed as a transition into a more advanced role, which may require ongoing learning and adaptation
  • The job emphasizes both technical skills and customer communication, which may require balancing priorities
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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