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← Wellhub

Especialista de Customer Success

Wellhub
Location
Brazil (São Paulo - Hybrid)
Posted
12 days ago
Department
Wellz
What they actually want (must-haves)
  • Experience in Customer Success managing mid-market or enterprise accounts
  • Strong analytical skills with a focus on account health metrics
  • Experience with data analysis tools, preferably Metabase or similar
  • Familiarity with CRM systems, particularly Pipedrive or similar
  • Excellent communication and negotiation skills
  • Proven track record in managing complex contract renewals and revenue expansion
Nice to have
  • Knowledge of contract analysis and electronic signature tools
  • Proficiency in English due to the global structure of the organization
What the job really is

The Customer Success Specialist will manage and ensure the growth and health of strategic corporate client portfolios, focusing on accounts with 1,000 to 10,000 lives. Daily responsibilities include leading the customer journey from onboarding to contract renewals, orchestrating implementation strategies, and collaborating with internal teams to enhance operational standards and client success. The role also involves identifying upselling opportunities and mitigating risks to protect revenue.

Benefits
  • Free Gold+ health plan with access to gyms and wellness resources
  • Wellz mental health resource with personalized therapy sessions
  • Health insurance, dental plan, and life insurance
  • Flexible work arrangements including hybrid and remote options
  • Flexible scheduling to accommodate personal and team needs
  • Paid time off including vacation days and additional leave for birthdays
Things to weigh
  • No salary information provided
  • The role requires a strong analytical mindset and previous experience in Customer Success
  • The position is hybrid but requires in-office presence every Wednesday
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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