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← Wellhub

CX Partners Analyst | LATAM

Wellhub
Location
Brazil (São Paulo - Hybrid)
Posted
17 days ago
Department
CX - Customer Experience
What they actually want (must-haves)
  • Reside in São Paulo
  • Fluent or native Spanish
  • Completed or ongoing higher education
  • Ability to work in a team
  • Eagerness to learn and face challenges
  • Comfortable with technology
What the job really is

As a CX Partners Analyst for the LATAM region, you will provide personalized support to users in Mexico, Chile, and Argentina through chat and email, utilizing the Zendesk system. Your role involves collecting and reporting feedback to enhance user experience, mastering the Wellhub application, and collaborating with internal teams to align on suggested actions.

Benefits
  • Free Gold+ Wellhub plan with access to gyms, digital fitness programs, and mental health resources
  • Wellz mental well-being resource with therapy sessions and on-demand content
  • Health insurance, dental plan, and life insurance
  • Flexible work arrangements with hybrid and remote options
  • Paid time off including vacation after 6 months, additional days off, and a birthday off
  • Paid parental leave for new parents with extended leave for birthing parents
Things to weigh
  • No salary listed
  • Role involves support and feedback collection, which may not appeal to all candidates
  • Position requires fluency in Spanish, which may limit applicant pool
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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