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Analista de Experiência do Cliente - Parceiros (LATAM)

Wellhub
Location
Brazil (São Paulo - Hybrid)
Posted
17 days ago
Department
CX - Customer Experience
What they actually want (must-haves)
  • Reside in São Paulo
  • Availability to go to the office when requested
  • Fluent or native Spanish is mandatory
  • Completed or ongoing higher education
  • Teamwork skills
  • Willingness to learn new things and face constant challenges
What the job really is

As an Analista de Experiência do Cliente - Parceiros, you will support users in Mexico, Chile, and Argentina by addressing their inquiries and issues through humanized and effective service via chat and email using Zendesk. Your role involves collecting feedback, reporting data, and proactively developing solutions to enhance user experience and application functionality.

Benefits
  • Free Gold+ Wellhub plan with access to gyms, fitness programs, and mental health resources
  • Wellz for mental well-being with therapy sessions and on-demand content
  • Health plan, dental plan, and life insurance
  • Flexible work arrangements with hybrid and remote options
  • Paid time off after 6 months of work, including additional days off
  • Paid parental leave for new parents with extended leave for birthing parents
Things to weigh
  • No salary listed
  • Role involves handling user inquiries primarily in Spanish
  • Focus on customer experience may require high emotional labor
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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