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← Wellhub

Client Success Account Manager

Wellhub
Location
Brazil (Paraná - Hybrid)
Posted
18 days ago
Department
Client Success
What they actually want (must-haves)
  • Previous experience in a client-facing role managing large and complex Enterprise client relationships
  • Proven cross-selling and upselling results in an existing portfolio
  • Strong analytical skills for data-driven decision-making and negotiations
  • Strong communication skills to engage with senior stakeholders, including Director and C-level audiences
  • Ability to identify root causes and solve problems creatively and efficiently
  • Ability to operate independently and manage multiple clients/projects concurrently with strong attention to detail
What the job really is

As a Client Success Account Manager at Wellhub, you will manage a portfolio of large and complex Enterprise clients, focusing on upselling, cross-selling, and contract renewals. Your role involves developing sales plans, engaging with senior stakeholders, and using data analysis to enhance client relationships and retention strategies. You will collaborate with various teams to improve the client experience while promoting a culture of wellbeing.

Benefits
  • Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources
  • Complete emotional wellbeing program with personalized therapy sessions and on-demand content
  • Health, dental, and life insurance
  • Flexible work options including hybrid and remote
  • Flexible schedule to shape work hours
  • Paid time off including vacations after 6 months and additional days based on tenure
Things to weigh
  • No salary listed
  • Hybrid work model with in-person client visits required
  • Focus on upselling and cross-selling may indicate pressure to generate revenue
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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