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← Gusto, Inc.

Senior L&D Specialist

Gusto, Inc.
Location
Denver, CO - Hybrid; Las Vegas, NV - Remote; New York, New York, United States; Phoenix, AZ - Remote; San Francisco, CA - Hybrid
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 5+ years of L&D experience
  • Ability to travel up to 50% of the time
  • Proactive, solution-oriented mindset
  • Excellent organizational skills and attention to detail
  • Proven experience in learning program design, development, and facilitation
  • Strong coaching skills
Nice to have
  • Familiarity with LLMs, prompt engineering, and APIs/integrations
  • Experience evaluating or implementing AI-enabled learning platforms
What the job really is

The Senior L&D Specialist at Gusto will lead the design and facilitation of impactful learning experiences for customer experience professionals. This role involves managing learning programs, coaching participants, and leveraging AI tools to enhance training effectiveness. The specialist will also develop communication strategies and maintain stakeholder relationships to ensure alignment with business goals.

Benefits
  • Competitive base pay
  • Benefits
  • Equity (RSUs)
Things to weigh
  • No specific salary range mentioned for remote positions
  • Role involves significant use of AI tools, which may require continuous learning and adaptation
  • Hybrid work expectations for certain locations
  • Travel requirement may not suit all candidates
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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