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← Guild Garage Group

Service Manager

Guild Garage Group
Location
Action Garage Doors - Meridian, ID
Posted
24 days ago
Department
Residential Service
Salary
$100,000–$120,000
What they actually want (must-haves)
  • 3+ years of leadership experience in a service organization
  • Proven ability to coach and develop frontline employees
  • Strong understanding of customer service and consultative selling
  • Comfortable managing through KPIs, scorecards, and performance data
  • Willingness to spend significant time in the field coaching technicians
  • Strong communication and accountability skills
Nice to have
  • Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade
  • ServiceTitan experience
What the job really is

The Service Manager at Action Garage Door will lead and develop the residential service team, focusing on coaching technicians in the field to enhance service quality and sales performance. This role involves hands-on leadership, conducting ride-alongs, and using performance data to drive improvements in technician productivity and customer experience. The manager will also be responsible for recruiting, training, and retaining high-performing technicians while fostering a culture of accountability and exceptional service.

Benefits
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Paid Holidays
  • Company-Paid Life Insurance
  • Short-Term & Long-Term Disability
  • Professional Development & Leadership Training
Things to weigh
  • This is not a desk-management position; expect to be hands-on in the field.
  • Performance bonuses are mentioned, but total compensation figures are not guaranteed.
  • Candidates must undergo pre-employment background and drug screenings, as well as a motor vehicle record check.
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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