HHiring Reality
← Guild Garage Group

Customer Service Representative

Guild Garage Group
Location
Right Way - Vacaville, CA
Posted
24 days ago
Department
Customer Service
Salary
$35,000–$45,000
What they actually want (must-haves)
  • 1+ year in a customer service role
  • Excellent communication and active listening skills
  • Highly organized with strong time management and multitasking abilities
  • Friendly, adaptable, and calm under pressure
  • High school diploma or equivalent
Nice to have
  • Home services or tech industry experience
  • Familiarity with ServiceTitan
What the job really is

As a Customer Service Representative at Right Way Garage Doors, you will be the primary point of contact for customers, providing support via phone, email, and chat. Your role involves handling a high volume of inquiries, resolving issues, and ensuring a positive customer experience while collaborating with technicians and office staff. You will also have opportunities for growth and advancement within the company.

Benefits
  • Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match
  • Employee Discounts on products and services
  • Employee Referral Program
  • Hands-on training and mentorship
  • Opportunities for advancement
Things to weigh
  • Pay range is $35,000–$45,000, which may not be competitive depending on experience
  • Pre-employment background and drug screenings required
  • Commissioned compensation possibilities mentioned but not guaranteed
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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