HHiring Reality
← GuidePoint Security

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security
Location
Remote
Posted
2 months ago
Department
Information Technology
What they actually want (must-haves)
  • Strong leadership, client-facing, and communication skills
  • Proven experience leading an IT Help Desk and enterprise applications support function
  • Demonstrated ability to lead a multi-layered support organization
  • Experience managing service queues, ticket assignment, and SLA performance
  • Working knowledge of IT service management practices
  • Experience supporting or managing SaaS and enterprise business applications
Nice to have
  • Experience improving workflows, automation, request types, and dashboards
  • Professional certifications such as ITIL, HDI, Atlassian, Salesforce, Okta, Microsoft
What the job really is

The Manager, IT Service Delivery & Enterprise Applications at GuidePoint Security is responsible for leading the Enterprise Applications support team and the IT Help Desk. This role involves managing teams, ensuring service performance, and driving continuous improvement in employee technology experiences. The manager will also collaborate with various teams to enhance support capabilities and oversee service automation initiatives.

Benefits
  • Group Medical Insurance options with significant employer contribution
  • Group Dental Insurance with full premium coverage for employees
  • 12 corporate holidays and a Flexible Time Off (FTO) program
  • Healthy mobile phone and home internet allowance
  • Eligibility for retirement plan after 2 months
  • Pet Benefit Option
Things to weigh
  • Remote work with approximately 10% travel required
  • No specific salary range mentioned
  • Fast-paced, technology-centric environment may require adaptability
Job score2.6/5
Benefits3/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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