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← Guidelight Health

Admissions Coordinator

Guidelight Health
Location
Remote (EST Only)
Posted
16 days ago
Department
Intake & Admissions
What they actually want (must-haves)
  • Bachelor’s degree in health, human services, psychology, or a related field
  • 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment
  • Working knowledge of insurance coverage, including verifying eligibility and benefits
  • Demonstrated experience interacting with individuals in emotionally sensitive, complex, urgent, or high-pressure situations
  • Strong communication and interpersonal skills
  • Strong judgment and clinical curiosity
Nice to have
  • Experience in behavioral health intake and admissions
  • Experience in substance use disorder admissions
  • Experience in emergency department or crisis-line triage
  • Experience in hospital patient access
  • Experience in behavioral health or healthcare contact centers
What the job really is

The Admissions Coordinator at Guidelight Health is a key member of the Central Intake team, serving as a primary point of contact for prospective clients and referral partners. This role involves engaging with clients, conducting screenings, educating them about PHP and IOP programs, and coordinating the next steps toward care while managing high call volumes and multiple cases. The ideal candidate will demonstrate strong communication skills, clinical curiosity, and the ability to navigate emotionally sensitive situations effectively.

Benefits
  • Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance
  • Time Off: Responsible PTO policy
  • 401(k) with company match
  • All licensing fees covered
  • Annual stipend for tuition reimbursement, ongoing education, or CEUs
  • Structured clinical supervision toward licensure for pre-licensed clinicians
Things to weigh
  • Remote position limited to applicants in the EST timezone
  • High-volume role may lead to stressful situations
  • No clinical licensure required, but strong judgment and communication skills are essential
  • Role involves managing emotionally sensitive client interactions
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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