User Engagement Systems Engineer SME

As a User Engagement Systems Engineer at GRVTY, you will be responsible for documenting incidents, tracking their status, and managing user expectations regarding system capabilities and timelines. Your role involves developing user guides, facilitating communication between users and customers, and providing informal training to ensure smooth operations during the transition from a legacy system to a modern architecture.

• Robust health plan including medical, dental, and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• Paid Parental Leave
• 401k with generous company match
• Training and Development Opportunities

• Pay range is broad ($173,600 – $245,000) and may vary based on multiple factors
• Role involves transitioning from a legacy system, which may include challenges
• Position requires strong communication skills, particularly with remote teams