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Customer Support Lead

Growe Talents
Location
Anywhere
Posted
12 days ago
Department
HQ Revenue
What they actually want (must-haves)
  • 4+ years of experience in Customer Support or similar customer-facing roles
  • 1+ year of experience in a Team Lead, Team Manager, or similar leadership position
  • Strong analytical mindset and ability to use operational and customer data to drive improvements
  • Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity
  • Upper-Intermediate English level (written and spoken) for daily communication within an international team
Nice to have
  • Experience working with Product, Operations, CRM or Account Management/VIP teams
  • Experience in iGaming, with understanding of the player journey and industry-specific customer needs
What the job really is

The Customer Support Lead will be responsible for leading and developing the Customer Support function in a fast-growing iGaming environment. This includes scaling a VIP Customer Support team, defining key performance metrics, maintaining high service quality, and collaborating with various teams to enhance customer experience and operational efficiency.

Benefits
  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment
Things to weigh
  • Focus on metrics and data-driven improvements may require strong analytical skills
  • Experience in iGaming is preferred but not mandatory
  • Role involves significant leadership responsibilities, which may not suit all candidates
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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