VIP Customer Support

Growe Talents

Location

Sao Paulo

Posted

17 days ago

Department

VIP

What they actually want (must-haves)

Previous experience in customer support
Ability to analyze chats and emails
Strong communication skills
Flexibility to work varying schedules including night shifts
Ability to meet KPIs related to response time, customer satisfaction, and retention

Nice to have

Experience in the gambling industry
Experience working with VIP customers or high-value clients
Active and proactive personality
Open-mindedness and readiness for new challenges

What the job really is

The VIP Customer Support role at Growe involves providing personalized support to high-value clients in the iGaming and Entertainment sectors. You will analyze communications from VIP agents, handle inquiries and escalations, and maintain strong relationships with clients while meeting performance KPIs. The position requires flexibility in scheduling, including night shifts, to ensure 24/7 support.

Benefits

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

Things to weigh

24/7 support required, including night shifts
Experience in gambling industry preferred but not mandatory
Role involves handling escalations which may be stressful

Job score3/5

Benefits3/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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