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Customer Support Lead

GROWE
Location
Anywhere
Posted
13 days ago
Department
HQ Revenue
What they actually want (must-haves)
  • 4+ years of experience in Customer Support or similar customer-facing roles
  • 1+ year of experience in a Team Lead, Team Manager, or similar leadership position
  • Strong analytical mindset and ability to use operational and customer data to drive improvements
  • Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity
  • Upper-Intermediate English level (written and spoken) for daily communication within an international team
Nice to have
  • Experience working with Product, Operations, CRM or Account Management/VIP teams
  • Experience in iGaming, with understanding of the player journey and industry-specific customer needs
What the job really is

The Customer Support Lead will be responsible for leading and developing a high-performing VIP Customer Support team in the iGaming sector. This role involves defining key performance metrics, maintaining service quality, analyzing data for improvements, and collaborating with various teams to enhance customer experience and operational efficiency.

Things to weigh
  • The role requires strong leadership and people-management skills, which may be challenging for less experienced candidates.
  • Experience in iGaming is preferred, which could limit applicants without this background.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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