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← Groupon

Content Operations Manager - Center Of Excellence

Groupon
Location
Bangalore (Gopalan Axis SEZ)
Posted
12 days ago
Department
Commercial
What they actually want (must-haves)
  • Bachelor's degree in Marketing, Communications, Journalism, or a related field; advanced English (C1–C2)
  • Proven senior experience in content, editorial, or content QA — high volume, accuracy-focused
  • Exceptional editing and proofreading skills with a strong sense of house style
  • End-to-end ownership — you fix it, not just flag it
  • A root-cause mindset for recurring defects
  • Comfort tracking defect types, escalation volume, and turnaround time
Nice to have
  • Familiarity with Groupon's markets and deal lifecycle
What the job really is

As a Content Operations Manager at Groupon's Center of Excellence in Bengaluru, you will oversee the quality of AI-generated content, ensuring it meets high standards before publication. Your responsibilities include proofreading, crafting marquee deals, managing content escalations, and collaborating with various teams to maintain brand integrity and accuracy. You will also provide feedback to improve AI tools and help develop policies to address recurring content issues.

Things to weigh
  • The role involves significant interaction with AI tools, which may require a learning curve for those unfamiliar with such technology.
  • The position requires availability for United States shift hours, which may not suit all candidates.
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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