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Field IT Operations Engineer

Green Thumb
Location
Remote
Posted
17 days ago
Department
Technology
What they actually want (must-haves)
  • High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or a related field preferred
  • 3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role
  • Demonstrated ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues
  • Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices
  • Experience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures
  • Ability to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision
What the job really is

The Field IT Operations Engineer is responsible for supporting, troubleshooting, installing, and maintaining end-user technology and core IT infrastructure across various business locations. This mid-level role requires independent problem-solving and the ability to handle more complex incidents, while also contributing to projects and supporting team development. The position involves up to 40% travel and participation in on-call rotations, requiring flexibility and effective communication skills.

Benefits
  • Competitive pay range based on experience, qualifications, and/or location
  • Eligibility for a discretionary annual incentive program driven by organization and individual performance.
Things to weigh
  • Up to 40% travel required, including occasional last-minute trips
  • Participation in after-hours, weekend, and holiday on-call support rotations
  • Work environment may include active construction sites and conditions that could be uncomfortable or challenging.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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