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← Grafana Labs

Senior Observability Architect | Australia | Remote

Grafana Labs
Location
Australia (Remote)
Posted
13 days ago
Department
Customer Experience
Salary
$207,000 - $256,000
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
  • Experience deploying and operating Kubernetes
  • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
  • Strong understanding of observability solutions
  • Proven ability to manage multiple clients and projects simultaneously
  • Excellent problem-solving and analytical skills
Nice to have
  • 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
  • Great at connecting product usage to value (ROI)
  • Great at managing customer lifecycle
  • Creative in solving customer adoption challenges
  • Proactive in assisting customers with technical issues and troubleshooting
What the job really is

As a Senior Observability Architect at Grafana Labs, you will be responsible for leading the technical relationship with key customers, guiding them in implementing observability solutions across various infrastructures. Your role involves designing customer journeys, providing expert troubleshooting, and ensuring the effective use of Grafana's products to drive customer success. You will also collaborate with internal teams to advocate for customer needs and contribute to product development.

Benefits
  • 100% Remote, Global Culture
  • Scaling Organization
  • Transparent Communication
  • Innovation-Driven
  • Open Source Roots
  • Empowered Teams
Things to weigh
  • No specific salary listed, but OTE compensation range provided
  • Role requires a high level of technical expertise and customer interaction
  • Position may involve travel up to 25%
  • Focus on customer success may lead to high-pressure situations
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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