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← GR8_TECH

Middle L2 Technical Support Specialist for CRM Team

GR8_TECH
Location
Anywhere
Posted
17 days ago
Department
Technical Support
What they actually want (must-haves)
  • 2-3+ years in L2 technical support, application support, or product platform operations using Jira / Jira Service Management (JSM)
  • Experience in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry
  • Ability to analyze unscripted technical incidents and isolate root causes using diagnostic tools
  • Practical skills searching logs in Kibana/OpenSearch/Sentry using identifiers
  • Practical ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena)
  • Understanding of REST API principles and experience using Postman or cURL
Nice to have
  • Basic familiarity with monitoring tools like Grafana
  • Experience writing simple diagnostic guides or checklists for support teams
What the job really is

As a Middle L2 Technical Support Specialist for the CRM Team, you will ensure the technical reliability of the Engagement-CRM platform for B2B operators. Your daily tasks will include diagnosing technical issues, processing CRM tickets, verifying data, and providing guidance to clients and support teams. You will also analyze logs, troubleshoot API issues, and prepare bug reports for the engineering team while maintaining compliance with service level agreements.

Benefits
  • Cafeteria budget for Sports, Medical, Mental health, Home office, Languages
  • Paid maternity/paternity leave + monthly childcare allowance
  • 20+ vacation days, unlimited sick leave, emergency time off
  • Remote-first work with tech support and coworking compensation
  • Team events (online/offline/offsite)
  • Learning culture with internal courses and growth programs
Things to weigh
  • No salary listed
  • Role requires troubleshooting and technical analysis skills, which may be challenging for some candidates
  • The position involves working with logs and SQL, which may require a steep learning curve for those unfamiliar with these tools
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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