HHiring Reality
← GR8_TECH

Middle L1 Technical Support Specialist

GR8_TECH
Location
Anywhere
Posted
17 days ago
Department
L1 Customer Support
What they actually want (must-haves)
  • 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment
  • Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools
  • Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework)
  • Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates)
  • Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays)
  • B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication
Nice to have
  • Direct experience in iGaming, fintech, or payment processing ecosystems
  • Basic understanding of API structures and HTTP request/response payloads
  • Prior experience managing incident response tools like Statuspage
What the job really is

As a Middle L1 Technical Support Specialist, you will be responsible for managing complex technical support cases for B2B partners, ensuring seamless problem resolution and maintaining platform availability. Your daily tasks will include investigating and validating support tickets, coordinating incident responses, and collaborating with junior specialists and engineering teams to address client needs effectively.

Benefits
  • Benefits Cafeteria — annual budget you allocate to: Sports, Medical, Mental health, Home office, Languages
  • Paid maternity/paternity leave + monthly childcare allowance
  • 20+ vacation days, unlimited sick leave, emergency time off
  • Remote-first + tech support + coworking compensation
  • Team events (online/offline/offsite)
  • Learning culture with internal courses + growth programs
Things to weigh
  • No salary listed
  • Role requires flexibility for a 24/7 rotating schedule, which may impact work-life balance
  • Technical skills required may be challenging for those without prior experience in a high-load digital environment
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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