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← GoStudent

Credit Control Manager (Spanish) / Debt Collector

GoStudent
Location
Istanbul, Istanbul, Türkiye
Posted
16 days ago
Department
Customer & Tutor
What they actually want (must-haves)
  • 1-2 years of experience in credit control, collections, or customer support roles
  • Strong understanding of payment processes
  • Ability to handle difficult conversations about money and payments with confidence and empathy
  • View collections as a customer experience rather than just a transaction
  • Proficiency in CRM systems and billing tools
  • Fluency in Spanish and Turkish
Nice to have
  • Fluency in additional European languages (e.g., English, French, Italian)
What the job really is

As a Credit Control Manager / Debt Collector at GoStudent, you will play a key role in managing overdue payments and resolving disputes with empathy. Your responsibilities include proactive communication with clients through various channels, providing high-quality customer service, and working closely with other teams to retain customers and ensure their children's education continues. You will also document all communications accurately in CRM and payment systems.

Benefits
  • Clear career development paths
  • Access to thousands of courses on LinkedIn Learning
  • Participation in the Spark! Mentorship Program and monthly Learning Sessions
  • 30 free private lessons to experience GoStudent first-hand
  • Provision of all necessary IT equipment from day one
Things to weigh
  • No salary listed
  • Role involves handling sensitive financial discussions
  • Remote work option may require self-discipline and effective communication skills
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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