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← GoStudent

Credit Control Manager (Spanish)

GoStudent
Location
Istanbul, Istanbul, Türkiye
Posted
16 days ago
Department
Customer & Tutor
What they actually want (must-haves)
  • 1-2 years of experience in credit control, collections management, or customer-oriented support role
  • Strong knowledge of payment processes
  • Fluency in Spanish and Turkish
  • Proficiency with CRM and billing tools
  • Ability to manage difficult payment conversations with confidence and empathy
  • Resilience and initiative under pressure
Nice to have
  • Fluency in additional European languages (e.g., English, French, Italian)
What the job really is

As a Credit Control Manager at GoStudent, you will be responsible for managing collections, resolving payment disputes, and providing exceptional customer service to families. Your role involves proactive communication with clients regarding overdue payments, finding satisfactory solutions, and documenting interactions in the CRM. Additionally, you will collaborate with Revenue Operations and Customer Success teams to address complex cases and retain clients engaged in their children's education.

Benefits
  • Career development plans and access to LinkedIn Learning courses
  • Participation in GoStudent Employee Resource Groups (ERGs)
  • Provision of necessary computer equipment from day one
Things to weigh
  • Remote position based in Turkey
  • No salary or compensation details provided
  • Focus on customer experience in debt recovery may require strong interpersonal skills
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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