HHiring Reality
← Gorjana

Technology Support Specialist (Help Desk L1)

Gorjana
Location
Remote
Posted
18 days ago
Department
Technology
What they actually want (must-haves)
  • Minimum 1 year of experience in technical support or a related field
  • Strong understanding of retail operations and technology
  • Excellent troubleshooting and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Proficient in Google Workspace
Nice to have
  • Experience with Shopify
  • Mobile device management
  • Point-of-sale systems
What the job really is

As a Technology Support Specialist at gorjana, you will serve as the first point of contact for technical issues, primarily supporting the Retail Store and Warehouse Teams. Your daily tasks will include managing and resolving IT tickets, troubleshooting various technologies, and ensuring efficient operations by onboarding and offboarding staff accounts. Excellent customer service and problem-solving skills are essential to succeed in this role.

Things to weigh
  • Role primarily focuses on Tier I support, which may limit exposure to more advanced technical challenges
  • Responsibility for response times and ticket resolution may add pressure during busy periods
  • No specific salary or benefits mentioned in the posting
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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