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← Gong.io

Technical Support Associate

Gong.io
Location
Salt Lake City
Posted
1 month ago
Department
Technical
Salary
$26.45 - $32.70
What they actually want (must-haves)
  • Strong communication skills (both verbal and written)
  • Recently completed a technical degree
  • Self-motivated, proactive, and eager to learn new skills and technologies
  • Curious, resourceful, detail-oriented, and organized with a problem-solving mindset
Nice to have
  • Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools
  • Exposure to Salesforce, APIs, or programming/scripting languages
What the job really is

As a Technical Support Associate at Gong, you will provide exceptional support to customers using Gong products, primarily through email and scheduled calls. Your role involves learning the products, troubleshooting issues, and collaborating with internal teams to enhance customer satisfaction. You will also contribute to creating helpful resources and represent the Voice of the Customer to influence product development and priorities.

Benefits
  • Medical, dental, and vision plans
  • Wellbeing Fund - flexible wellness stipend
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
Things to weigh
  • Hybrid working model requires 3 days a week in the office
  • No specific salary listed, but hourly range provided
  • Small team environment may require wearing multiple hats
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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