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← GoGuardian

Customer Engagement Manager

GoGuardian
Location
India
Posted
12 days ago
Department
Product Management
What they actually want (must-haves)
  • 3 to 5 years of experience in Customer Success, Customer Engagement, Technical Account Management, Solutions Consulting, or a similar customer-facing SaaS role
  • Experience working directly with U.S.-based customers and confidently leading customer conversations, presentations, and business reviews
  • Experience supporting or retaining strategic or at-risk customers and understanding customer engagement or churn risk
  • Analytical and data-driven, with experience using customer, product, or business data to identify risks, investigate customer behavior, and inform actions
  • Strong investigative and problem-solving skills, with the ability to dig into customer issues, identify root causes, and determine appropriate next steps
  • Familiarity with customer-facing web applications, data integrations, APIs, and common web technologies, with the ability to troubleshoot issues and work effectively with technical teams
Nice to have
  • Experience in K-12 education technology
  • Experience working with enterprise, strategic, or at-risk customer accounts
  • Familiarity with student information systems (SIS), rostering systems, assessment platforms, or education data
  • Experience with SQL, APIs, data integrations, reporting tools, BI platforms, or CRM systems
  • Experience with Google Sheets or Excel, Tableau, Power BI, or similar analytics tools
What the job really is

The Customer Engagement Manager at GoGuardian will focus on identifying and addressing customer engagement and churn risks for their Curriculum and Instruction products. This role involves analyzing customer data, collaborating with cross-functional teams, and directly engaging with customers to support their needs and improve their experience. The position requires regular communication with U.S.-based customers and a proactive approach to problem-solving.

Benefits
  • Competitive pay
  • Health insurance
  • Accident insurance
  • Life insurance
  • Retirement savings plan
  • Paid annual leave
Things to weigh
  • Remote position requires regular overlap with U.S. working hours
  • Role involves significant data analysis and customer interaction, which may require strong problem-solving skills
  • Position serves as a bridge between customers and product teams, which may involve navigating complex issues
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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