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Substitute Safety Support Specialist

GoGuardian
Location
United States
Posted
19 days ago
Department
Beacon Support
What they actually want (must-haves)
  • Flexible availability for shifts between 5:00AM - 8:00PM PST
  • Ability to follow protocols and handle challenging cases professionally
  • High level of emotional intelligence and calmness in high-stress situations
  • Reliable and organized team player who can work independently
  • 1+ year in a Support role or customer-facing role
  • Outstanding written, verbal, and interpersonal communication skills
Nice to have
  • Experience working with Zendesk
  • Experience answering support tickets and phone calls
  • 1+ year in a white glove customer service position
  • Prior work in Trust & Safety, Online Content Moderation, or school-based roles
  • College degree preferred
What the job really is

As a Substitute Safety Support Specialist at GoGuardian, you will provide coverage for the Safety Support Specialist team by handling incoming alerts related to student mental health and safety. Your responsibilities include escalating issues to school officials, contributing to team projects, and supporting technical support tickets as needed. This role requires flexibility in scheduling, with shifts primarily during the day and a focus on responding to sensitive situations professionally.

Benefits
  • Opportunity to impact safe digital learning experiences for K-12 students
  • Work with enthusiastic and talented colleagues
  • Grow with one of the fastest growing EdTech companies
  • Typical base salary of $19 per hour
Things to weigh
  • This is a part-time position with variable shifts, not a full-time role
  • The role involves handling sensitive information and potentially high-stress situations
  • No specific information about additional benefits beyond what is listed
  • The job requires onboarding availability during standard business hours for the first two weeks
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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