HHiring Reality
← Go1eu

Customer Success Manager

Go1eu
Location
Paris, France
Posted
4 days ago
Department
TEMPLATE
What they actually want (must-haves)
  • Experience managing complex enterprise or strategic customer relationships, ideally in B2B SaaS, learning technology or another subscription-based environment.
  • Evidence of protecting and growing a significant customer portfolio, including measurable retention, adoption or expansion outcomes.
  • Experience identifying churn risk, developing recovery plans and coordinating stakeholders through challenging customer situations.
  • Strong commercial judgement and an understanding of renewals, revenue forecasting and account growth.
  • Experience leading strategic customer meetings, account planning and executive-level business reviews.
  • The ability to explain contractual, technical and financial value clearly to customer and internal stakeholders.
Nice to have
  • Experience working with large French enterprise organisations.
  • Experience managing a portfolio of comparable size or complexity.
  • Familiarity with learning technology, HR technology, content platforms or digital transformation.
  • Experience using customer-success and CRM platforms to manage health, adoption, renewals and forecasting.
  • Experience partnering with Product teams to translate customer feedback into clear, evidence-based recommendations.
What the job really is

As a Customer Success Manager at Go1, you will manage a portfolio of enterprise and mid-market customers in France and South EMEA, focusing on building strong relationships and ensuring customer satisfaction. Your role involves strategic account planning, monitoring customer health, coordinating implementations, and collaborating with various teams to drive adoption and growth of Go1’s content solutions.

Benefits
  • Competitive incentive plan in addition to salary
  • Employee Stock Option Plan
  • Flexible approach to work
  • Monthly work from home or transport reimbursement
  • One time work from home office set up budget
  • Unlimited access to the Go1 Learning Hub
Things to weigh
  • The role requires daily office attendance during the four-month probation period, followed by a minimum of two days per week in the office, which may not suit all candidates.
  • The salary range is specified but may vary based on skills and experience, which could lead to uncertainty for candidates.
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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