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← Glossier

Key Lead, Brooklyn

Glossier
Location
Brooklyn, NY
Posted
18 days ago
Department
Retail (Stores)
What they actually want (must-haves)
  • 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
  • Experience in promoting and supporting a people-first employee culture.
  • Demonstrated ability to employ outstanding communication practices.
  • Proven ability to motivate and inspire teams.
  • Desire and willingness to roll up your sleeves and jump in when needed.
  • Passion for building exceptional customer and employee experiences.
Nice to have
  • Skilled in executing customer service and operational efficiencies.
What the job really is

As a Key Lead at Glossier, you will support the store's leadership team in creating exceptional customer and employee experiences while fostering an inclusive and equitable work environment. Your role will involve team leadership, customer experience management, and business operations, with a strong emphasis on communication and collaboration. You will spend your time on the sales floor, engaging with both customers and team members, and ensuring operational standards are met.

Things to weigh
  • No specific salary range provided, only a general estimate.
  • The role requires a flexible schedule, which may impact work-life balance.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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