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← Glossier

Key Lead, LA

Glossier
Location
Los Angeles, CA
Posted
29 days ago
Department
Retail (Stores)
Salary
$23-$24
What they actually want (must-haves)
  • 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment
  • Experience in promoting and supporting a people-first employee culture
  • Demonstrated ability to employ outstanding communication practices
  • Proven ability to motivate and inspire teams
  • Desire and willingness to roll up your sleeves and jump in when needed
  • Passion for building exceptional customer and employee experiences
Nice to have
  • Skilled in executing customer service and operational efficiencies
What the job really is

As a Key Lead at Glossier, you will support the store's leadership team in creating exceptional customer and employee experiences while fostering an inclusive environment. Your role involves team leadership, customer experience management, and business operations, including daily communication, managing coverage needs, and ensuring operational standards are met. You will spend your time actively engaging with customers and the team on the sales floor and in back-of-house operations.

Benefits
  • Estimated hourly pay range of $23-$24
  • Opportunities for continued pay progression based on performance
  • Competitive compensation and benefits package for full-time positions
  • Competitive compensation and benefits for part-time positions
Things to weigh
  • No specific mention of career advancement opportunities
  • Role requires a flexible schedule which may impact work-life balance
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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