HHiring Reality
← Globalli

Regional HR Service Delivery Manager (APAC)

Globalli
Location
India
Posted
27 days ago
Department
Operations
What they actually want (must-haves)
  • 5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment
  • Strong communication skills with the ability to explain complex information clearly across formats
  • Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment
  • Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases
  • Comfortable working remotely and independently in a fast-paced, evolving environment
  • Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism
Nice to have
  • Multilingual capabilities (English required; additional languages a plus)
What the job really is

The Regional HR Service Delivery Manager will oversee HR service delivery operations in the APAC region, ensuring timely resolution of HR inquiries and compliance with regulations. This role involves building a team, establishing standard operating procedures, and collaborating with various departments to enhance service delivery. The manager will also handle escalations, monitor performance metrics, and ensure the onboarding of new clients and countries into the HR service framework.

Things to weigh
  • Role involves managing complex HR service escalations which may require high emotional intelligence and conflict resolution skills.
  • No specific salary or benefits mentioned in the posting, which may be a consideration for candidates.
  • The role requires adaptability to shifting priorities, indicating a potentially dynamic work environment.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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