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Managed Services Analyst II (EMS)

GHX
Location
Hyderabad, Telangana, India
Posted
24 days ago
Department
105 - Provider Managed Services
What they actually want (must-haves)
  • Strong English language and comprehension skills with clear and effective verbal and written communication
  • Ability to self-learn based on reviewing past resolutions and feedback from the team
  • Ability to identify learning opportunities and self-educate
  • Ability to review processes and recognize inefficiencies
  • Ability to recognize problems, gather information, and escalate to leadership
  • Must be able to follow documented processes and detail
Nice to have
  • Preferably exposed to Salesforce environment for case handling
  • Tech/B.E./MCA/BCA is preferred
What the job really is

The Managed Services Analyst II role at GHX focuses on providing exceptional customer service to both internal and external clients, handling inquiries, and resolving issues related to GHX's products and services. Daily responsibilities include managing case work, documenting actions, identifying inefficiencies, and collaborating with team members to improve processes. The position also involves maintaining data confidentiality and supporting various projects as assigned.

Things to weigh
  • No salary listed
  • Role involves handling sensitive information which requires a high level of integrity
  • The position may involve repetitive tasks due to case handling
  • Limited information on career advancement opportunities within the role
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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